Why was my verification request rejected?
A verification request may be declined for several reasons:
- When filling out the questionnaire, personal information was provided not fully or incorrectly.
- Photo selfie wrong or poor quality. Your personal photo should be taken with the document opened near your face. Records and photos in the document should be clearly distinguishable.
- A duplicate account was found with the same personal information. In this case, contact us so that we take the necessary measures.
When request rejected, we always write the reason, you can see it in your history.